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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janice Hicks

October 10, 2024

5  out of  5
rating by Janice Hicks
"Lori has been super helpful and has responded quickly when I needed a pretty fast policy installed."
We responded:
"I'm glad to hear that Lori has been super helpful and responsive to your needs! It's great to have someone like her who can quickly assist you in installing policies. If you have any more questions or need further assistance, feel free to let us know!"
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Charan

September 26, 2024

5  out of  5
rating by Charan
"The experience with Conner was smooth and seamless, highly recommend."
We responded:
"Thank you for your review, Charan. I am glad to hear you had a pleasant experience working with Conner and our office looks forward to handling your insurance needs moving forward. "
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Mickey Self

September 11, 2024

5  out of  5
rating by Mickey Self
"Lori was very helpful in helping our family set up our home and auto insurance. She is very personable and efficient. We received all of the information quickly and with a smile. Thank you for all your help."
We responded:
"Thank you for taking the time to leave a positive review about your experience with Lori. We are thrilled to hear that she was able to assist you in setting up your home and auto insurance effectively. We greatly value your feedback and we are delighted to know that Lori's personable approach and efficiency made a positive impact on your experience. We appreciate the opportunity to serve you, and we are grateful for your kind words. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are always here to help."
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Tammy Hoff

August 30, 2024

5  out of  5
rating by Tammy Hoff
"Rod and his staff always take good care of us!"
We responded:
"Thank you for sharing your positive feedback! It's great to hear that we consistently provide excellent care. We appreciate your support and hope you continue to have wonderful experiences with us."
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J Z

August 19, 2024

5  out of  5
rating by J Z
"All of the office staff I have interacted with at Rod Walnofer’s office are suberb! Most recently I worked with Lori Tillett and she was quick to respond to my questions and intitiate a renters policy to add to my car and motorcycle coverage with them. They are a blessing to deal with always!"
We responded:
"Thank you for your kind words and positive feedback about your experience. We appreciate your recognition of our superb staff, especially Lori Tillett. We're glad Lori was quick to respond to your questions and help you initiate your policies. We strive to provide excellent customer service and are delighted we could assist you. Thank you for choosing Rod Walnofer's office, and please reach out if you have any further questions or need assistance."
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Paula Cooney

August 12, 2024

5  out of  5
rating by Paula Cooney
"Just moved to Texas and needed car policy changed and new house policy. Lori was so helpful and got everything taken care of. She took the time to explain things and make sure we got the coverage that we needed. So glad I chose to go to Rod Walnofer’s office and specifically for Lori Tillett. Thank you Lori."
We responded:
"Thank you for taking the time to share your positive experience. We are thrilled to hear that Lori was able to assist you with your move to Texas. We're delighted to hear that she took the time to explain everything and help you obtain the appropriate coverage for your needs. Your kind words mean a lot to us, and we will make sure to pass along your appreciation to Lori. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Rod Walnofer's office and for placing your trust in our team."
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Thomas Brown

August 8, 2024

5  out of  5
rating by Thomas Brown
"Agent and office staff have been very helpful and friendly in the transition process to a new insurance company. Rod Walnofer’s office was able to save my family a substantial amount of money. Would highly recommend contacting this office if you are looking for insurance."
We responded:
"Thank you for your positive review! We're glad to hear that we were helpful and friendly during your transition to a new insurance company. It's great to know that our office was able to save your family a substantial amount of money. We appreciate your recommendation and encourage anyone in need of insurance to contact our office."
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Wen Shu

August 7, 2024

5  out of  5
rating by Wen Shu
"Highly recommend. I submitted the quote online and got the phone call from them immediately. Lori is very professional and patient. She answered all my questions and provided all the information I needed. She is also very flexible with our choices. I would use them again."
We responded:
"Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a great experience with our insurance office. We're glad that Lori was able to provide you with excellent service and address all of your questions and concerns. We strive to be professional, patient, and flexible to meet our customers' needs. We greatly appreciate your recommendation and look forward to serving you again in the future."
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Terry Rollins

July 9, 2024

5  out of  5
rating by Terry Rollins
"Molly is great and answers all of our insurance needs!"
We responded:
"Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that our service met your expectations and that we were able to assist you with your insurance needs."
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Steve Birri

July 8, 2024

5  out of  5
rating by Steve Birri
"I have been a client of Rod Walnofer's State Farm Insurance agency for 8 years. I have received the highest level of service the entire team. Rod's team is highly responsive and has addressed all my needs quickly and accurately. I recommend Rod and his State Farm team to any home or auto owner in North Texas."
We responded:
"Thank you for your kind words, Steve. Here at our office our collective goal is to provide the best customer service possible through our promptness, and effectiveness. It is always marvelous to hear that we have taken care of a customer, but our true goal is that all of our customers feel the same way you do Steve. Thank you again for your review and we look forward to continuing to serve you."
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Heather Jordan

June 27, 2024

5  out of  5
rating by Heather Jordan
"They are very helpful and made the whole process easier. I highly recommend this office."
We responded:
"Thank you for your review, Heather. We strive to provide you with the best coverage and make the process of switching insurance as easy as possible. I am delighted to hear we are accomplishing this goal and look forward to being able to serve you and your family. "
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millerationbbq

June 27, 2024

5  out of  5
rating by millerationbbq
"Quick response to emails and provide a professional approach."
We responded:
"Thank you for your review, Mr. Miller. I am glad to hear that you enjoyed your experience and want to welcome you to our Agency. "
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Erica Pleasant

June 19, 2024

5  out of  5
rating by Erica Pleasant
"Lori Tillett is the very best sales lady. Perfect service I am blessed to have my car insurance with no worries."
We responded:
"Thank you for your review, Erica. I am so glad to hear you have had a good experience working with Lori. I have come to expect a lot and have still yet to be disappointed from Lori. She is truly an asset to our team and I'm happy you had a great experience. "
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Faridah Hebert

June 13, 2024

5  out of  5
rating by Faridah Hebert
"Lori and the team are super helpful. Highly recommended!"
We responded:
"Thank you for your review, Faridah. I am glad to hear that my team was able to take care of you. "
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Jena Wilson

June 3, 2024

5  out of  5
rating by Jena Wilson
"Rod was very informative. We felt like he really cared about our insurance need"
We responded:
"Thank you for your review, Jena. I aspire that all of our customers share the same feelings as you and it brings me great joy to hear that I conveyed how much you mean to our Statefarm Family. "
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Jana Spray

May 20, 2024

5  out of  5
rating by Jana Spray
"Met with Rod before insurance renewal. He went over all my coverages on home and auto and explained everything in detail. How many people actually meet with their agents each year and can walk out feeling like you’ve got the best coverage possible? I can! Thank you so much!"
We responded:
"Thank you for your kind words, Jana. Satisfying you and your families insurance needs is a small part of our job at State Farm. The most important aspect for me is our meetings and not only getting to know our clients but also helping you and your family understand your policy so that you can make educated decisions on what is the best fit for your insurance needs. I appreciate your business and look forward to meeting with you again. "
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Lauren Robertson

May 17, 2024

5  out of  5
rating by Lauren Robertson
"Rod worked with me to make sure I had the right coverage for my needs and was honest with the numbers. Looking forward to continuing my service with him!"
We responded:
"Thank you for your review, Lauren. It is important to my team and I that our customers know and understand their coverages to get the most bang for their buck. It was a pleasure meeting with you, and we look forward to having you. "
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Terry Bodily

May 15, 2024

5  out of  5
rating by Terry Bodily
"Our Agent Rod was so informative and explained all aspects of each of our policies line by line. We have never had an Insurance Agent explain our policies in such great detail and allow us to ask all sorts of questions. He is worth getting to know if you are looking for a great Agent and an Excellent Policy!"
We responded:
"Hi Terry, thank you for your review. Since I've started my agency 25 years ago it has been my mission to inform my customers and teach them about their policies and what they are paying for. It is very important to me that you and your family are getting the best value out of your insurance and that starts with understanding your coverages. It was great meeting with you, and I am delighted to hear I was able to answer all of your questions. Thank you again for coming in and meeting with me. "
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Monse Feria

May 10, 2024

5  out of  5
rating by Monse Feria
"Rod and Lori were super kind, helpful, and informative from the minute they answered my call! I was referred by a friend and they were able to find me great rates with better benefits than I had with my precious insurance provider, and were very good at explaining my options. Very thankful for them!"
We responded:
"Thank you for your review, Monse. When I started my office Lori was my first employee. Through our 25 years together we have watched our little office grow into a successful business. I attribute this success to our shared values of putting our customers' needs first and always going above and beyond what is expected of us. I am blessed to read your feedback and to know that we are still meeting the standard we set for ourselves all those years ago."
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Norma Arzola

April 17, 2024

5  out of  5
rating by Norma Arzola
"Appointment with Rod, my State Farm agent was easy, informative and I was able to understand all the ins and outs of my policy. He took the time to explain what my policy included and what I could consider in adding additional coverage which I was not aware of. Great appointment. Recommend to anyone looking for life, how or auto insurance!"
We responded:
"I appreciate your review, Norma. It is very important to me that my clients understand their policies. Our customer reviews are my favorite part of my job because I not only get to meet my customers, but I get to understand you and your family to better explain what we are currently covering and see where we might be able to help individualize your policy to best fit your needs. "
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Van Roth

April 15, 2024

5  out of  5
rating by Van Roth
"Quick and easy from quoting to getting a policy. Answered all my questions so far."
We responded:
"Thank you for your review, Van. We understand that insurance can be a grueling and we do our best to streamline the process so that you and your family get all questions answered and are able to get coverage in a timely manner. "
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Amber Johnson

April 12, 2024

5  out of  5
rating by Amber Johnson
"Rod was very kind and patient while going over my policy. He answered all my questions about my new teen driver. Highly recommend!"
We responded:
"Thank you for your review, Amber. It always a pleasure getting the opportunity to sit down with our customers and discuss not only their policies but how our policies protect their families. "
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Elizabeth Werner

April 2, 2024

5  out of  5
rating by Elizabeth Werner
"Lori was very helpful and informative, easy to work with, not pushy, and provided us with a great price on auto and home insurance. No complaints!"
We responded:
"Thank you for your review, Elizabeth. Lori has been with me since the beginning, and still has yet to disappoint. She is truly the best and always brings a positive attitude to the office. I am glad to hear she was able to take care of you and your family's insurance needs. "
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Zell Crowell

March 27, 2024

5  out of  5
rating by Zell Crowell
"Mollie is so helpful every time I call with any questions!! Love my local office!"
We responded:
"Thank you for your review, Zell. Since I became an agent, my ideals have always been to take care of our customers to a level that other agents couldn't compete with. Being the frontline of our phones Mollie has embodied that philosophy and taken it a step further. Our office has a blast working with and learning from her and I am glad to hear you have to."
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Sara Reno

March 25, 2024

5  out of  5
rating by Sara Reno
"Amazing!!!!! Was helpful, fast response and we are saving money!!!"
We responded:
"I am glad to hear we were able to take care of your insurance needs. My team and I understand that Insurance can be an overwhelming process and do our best to streamline and answer any questions you might have before you ask them. Thank you so much for the review and welcome to our State Farm Family. "